Privacy Policy

We provide privacy protection services. We take your data very seriously and will do our best to ensure the safty of your data and storage. We believe that you should always understand what data we collect and how to use it. This document ("Privacy Policy") defines and informs you of all situations in which your data and information are collected and used.

By visiting our website, submitting your personal data to us, installing and/or using the service, you confirm that you have read this privacy policy and agree to be bound by it. If you do not agree with the provisions of this Privacy Policy, please do not use our services.

1、We collect your data

Touch VPN respects your privacy, so we promise not to process any data related to users' online activities. We will not collect IP address, browsing history, sessesion information, broadband, connection timestamp, network traffic and other similar data.

Personal Information

You will need to create a user account to fully use Touch VPN. We collect the following information after registration:

  • The user's email address and encrypted password. We need your email address to manage your account and provide customer service (whether it's for responding to requests or following up orders).

  • Basic billing information and order history. We only collect basic billing information (such as payment amount,currency,payment date) and order history to process your order and comply with applicable legal requirements. We also support anonymous payment methods. If you use our the third-party payment service provider to pay, then all payment data you provide will be retained with it. To see the personal information collected and stored by the payment service providers, please refer to the respective service provider's terms and Privacy Policy.

Diagnostic Procedure

In order to maintain a quality service and provide you with effective support, we have collected diagnostic information and monitored crash reporting in our apps. The information we collect includes comprehensive performance data, service usage frequency, failed connection attempts and other similar information. As you may have known that the data collected for diagnostic purposes does not contain uniquely identifiable information.

Information Collected From Websites and Apps

The information we collect on our website may include anonymous "traffic data" provided by the host or similar information providers (such as Google Analytics). This information does not identify you personally, but may help on marketing goal or to improve the services we provide. Analysis is the process of collecting, analyzing and reporting the aggregated data. This information may include which pages the visitor visits and how long they stay on a particular page. It may also provide information about the browser, network or device used to access our website.

A cookie is a small amount of information that will be transmitted to your computer for identification. Cookies can be used to track your activities on the website. This information can help the website understand your preferences and improve your website experience. If you do not want to receive them, you can turn off all cookies. You can also have your computer to warn you whenever you use cookies. There are also software that can manage cookies for you. However, please note that when you choose to decline cookies, this choice may limit the functionality of the website and you may not be able to access some of its features.

Communication Data

Email address. We use your email address to: [1] send you important updates and announcements related to your use of our services; [2] respond to your requests or queries; [3] send you offers, surveys and other marketing promotions (you can opt out at any time).

2、How Do We Collect Your Personal Data

Our website contains a registration form (for example during the payment process or customer support and review) that will require users to provide us with certain information, such as the email address mentioned above. We use this information to create accounts, provide services, and send you news, updates and promotional materials about our products or some cooperative partners. We will not share this information with any third parties except of those cooperative partners for the services or website. We may also use technologies such as cookies, beacons, tags and scripts.

3、Sharing Your Personal Data

Except for the content disclosed in this Privacy Policy, we will not share, sell, rent or trade your personal data with any third parties. To a reasonable extent as stipulated in this policy, we may disclose your personal data to any member of our company group (that is, our subsidiary, the holding company and all its subsidiaries). In addition, we may also share certain personal information with trusted suppliers to perform the transactions you request.

We may further collect and possibly share your personal data to enforce the terms of service. This is to prevent crime or violation of our terms of service, or to help resolve violations that have already been committed.

We also reserve the right to disclose your personal data in accordance with legal requirements and when we believe that disclosure is necessary to protect our rights and/or to comply with judicial procedures, court orders or legal procedures provided on our website.

Finally, we may share non-personal data related to the use of our website and services with third-party suppliers to optimize our website and services as well as customer analysis and fraud prevention. These third parties will use the non-personal data and/or personal data which is related to the use of our website to evaluate your using of the website, compile reports on website activity and provide other services which is related to the website activity. And all of these should be applied to privacy policy.

4、Data Security

We attach great importance to data security and take all necessary steps to protect your data (whether technically, physically or management). However, no company can guarantee the absolute security of Internet communications. By using the service, you acknowledge that we cannot guarantee the security of any data provided to us or received by us through the service, and that any information received from you through the website or our service is your own responsibility.

5、Policy Update

If we decide to change the privacy policy in our sole discretion, these changes and updates will take effect immediately after the revised Privacy Policy is displayed. Therefore, we recommend that you check this privacy policy regularly for updates so that you can fully understand how the company collects and uses your data and your related rights. The last updated date is indicated at the top of the Privcy Policy. After displaying such revisions, your continued use of the service means that you acknowledge and agree to such revisions, and agree to be bound by the terms of the revised policy.

6、Data Retention

As mentioned above, we can correct, supplement or delete the incomplete or inaccurate information at any time in our sole discretion. Please note that unless you instruct otherwise, we will retain the collected information until resolve disputes and implement our agreements with our service and legal oblication.

7、Other Terms

In order to ensure the security of personal data, Touch VPN has adopted various administrative, technical and physical measures; however, you should stay calm and rational when using the service. If such behavior violates the privacy or any other rights of any third party or any applicable law, you will be accounted for that personally. In any case, Touch VPN is not responsible for your illegal activities, the consequences of intentional and negligent activities that violate applicable laws or third-party rights, and any circumstances that may not be controlled or foreseen.

Our website may contain links to other websites whose privacy practices may differ from ours. If you submit personal information to any of these sites, your information is subject to their privacy policies. We encourage you to read the Privacy Policy of any website you visit carefully.

You can not transfer your rights or obligations under this Privacy Policy to any third party.